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Exam GCP-GC-ARC All Questions

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Exam GCP-GC-ARC topic 1 question 2 discussion

Actual exam question from Genesys's GCP-GC-ARC
Question #: 2
Topic #: 1
[All GCP-GC-ARC Questions]

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

  • A. Prompts
  • B. Flow
  • C. DTMF
  • D. IVR
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Suggested Answer: B 🗳️

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rockin
4 days, 11 hours ago
D. IVR In Genesys and many other contact center systems, the IVR (Interactive Voice Response) is responsible for guiding the caller, collecting inputs, and defining the interaction path before agent assignment. While Flow provides the logic and structure behind the interaction, IVR is the feature that actively interacts with the caller to shape their experience.
upvoted 1 times
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DGEN11
11 months, 2 weeks ago
Selected Answer: B
Flow is the answer
upvoted 3 times
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Ary1
1 year, 1 month ago
It's B: Call Flow. refer: https://help.mypurecloud.com/glossary/ search: call flow
upvoted 1 times
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Darshg
1 year, 3 months ago
B: Flow
upvoted 1 times
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Darshg
1 year, 3 months ago
correct answer is: flow
upvoted 1 times
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matt22free
1 year, 5 months ago
Selected Answer: B
prompts are just audios
upvoted 2 times
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