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Exam GCP-GC-ADM topic 1 question 13 discussion

Actual exam question from Genesys's GCP-GC-ADM
Question #: 13
Topic #: 1
[All GCP-GC-ADM Questions]

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

  • A. Update the Do Not Call list with records that have the appropriate wrap-up code
  • B. Determine how many evaluations per hour to assign to a quality evaluator
  • C. Set up a schedule to run a daily report
  • D. Automatically assign an evaluation for all calls over 5 minutes
  • E. Determine how long to retain recordings and whether to archive or delete them
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Suggested Answer: BDE 🗳️
by matt22free at June 8, 2023, 1:13 p.m.

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orazio67
1 year ago
Selected Answer: BDE
Recording Policies
upvoted 1 times
...
matt22free
1 year, 5 months ago
Selected Answer: BDE
others are possible but not on policies menu
upvoted 2 times
...

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