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Exam GCP-GC-IMP topic 1 question 21 discussion

Actual exam question from Genesys's GCP-GC-IMP
Question #: 21
Topic #: 1
[All GCP-GC-IMP Questions]

Which statements are true regarding the role of Designated Contacts? (Choose three.)

  • A. Designated Contacts provide the first level of support for their organization.
  • B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
  • C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
  • D. Designated Contacts are the only people within an organization with access to the Resource Center.
  • E. Designated Contacts are the only people within the organization who may contact and work with support.
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Suggested Answer: ADE 🗳️
by binli0114 at May 19, 2023, 1:19 a.m.

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binli0114
1 year, 5 months ago
The correct answer should be A. Designated Contacts provide the first level of support for their organization. C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility. E. Designated Contacts are the only people within the organization who may contact and work with support.
upvoted 4 times
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