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Exam GCP-GCX topic 1 question 75 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 75
Topic #: 1
[All GCP-GCX Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

  • A. Performance > Workspace > Dashboards
  • B. Performance > Overview (Evaluations)
  • C. Admin > Contact Center
  • D. Admin > Quality
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Suggested Answer: B 🗳️

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eschber1
1 year, 6 months ago
B - https://help.mypurecloud.com/articles/quality-administrator-dashboard/ The Quality Administrator dashboard helps you monitor quality evaluation and calibration activity.
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