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Exam GCP-GCX topic 1 question 25 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 25
Topic #: 1
[All GCP-GCX Questions]

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

  • A. Resend the invite.
  • B. Add John to Genesys Cloud CX again so that a new invitation will be generated.
  • C. Submit a ticket to Genesys Cloud CX support.
  • D. Tell John to be patient and wait for the email to arrive.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by eschber1 at April 20, 2023, 2:22 p.m.

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eschber1
Highly Voted 1 year, 7 months ago
I would verify that the email is correct in the users contact information. Admin > People > (select name) > Personal Details > Contact Information
upvoted 6 times
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A (35%)
C (25%)
B (20%)
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