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Exam GCP-GCX topic 1 question 101 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 101
Topic #: 1
[All GCP-GCX Questions]

The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

  • A. True
  • B. False
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Suggested Answer: B 🗳️
by Optimus21 at April 9, 2023, 10:06 a.m.

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23a18d2
5 months, 2 weeks ago
Selected Answer: A
a is correct
upvoted 1 times
...
mmilas
9 months, 1 week ago
Selected Answer: A
Whether agents are active, inactive, or deleted does not impact metrics in reports and views based on queue metrics. The Interactions view, Queue Performance Summary view, and Queue Performance Detail view even allow you to filter by specific active and inactive users. Only active agents appear on agent-based views, such as the Agents Performance views.
upvoted 1 times
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Optimus21
1 year, 9 months ago
A is correct
upvoted 3 times
...
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C (25%)
B (20%)
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