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Exam GCP-GCX topic 1 question 104 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 104
Topic #: 1
[All GCP-GCX Questions]

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

  • A. Yes
  • B. No
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Suggested Answer: B 🗳️

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MoshiurGCP
1 year, 5 months ago
Answer: B Whether an agent is inactive or deleted affects metrics? Whether agents are active, inactive, or deleted does not impact metrics in queue reports. However, only active agents impact or appear on agent-based reports. For more information about inactive and deleted agents and users, see Add people one at a time and Delete someone from your organization.
upvoted 4 times
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Fandangl3
1 year, 7 months ago
B is correct https://help.mypurecloud.com/articles/reports-overview/
upvoted 2 times
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