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Exam GCP-GCX topic 1 question 62 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 62
Topic #: 1
[All GCP-GCX Questions]

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Languages
  • B. Medians
  • C. Skills
  • D. Index Ratings
  • E. Knowledge levels
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Suggested Answer: AC 🗳️
by Ozlat at April 7, 2023, 6:03 a.m.

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Ozlat
Highly Voted 1 year, 8 months ago
Selected Answer: AC
Languages and skills
upvoted 9 times
...
KlintDwood
Most Recent 5 months, 4 weeks ago
Selected Answer: AC
It is A&C
upvoted 1 times
...
Ikar_II
11 months ago
Selected Answer: AC
It's A,C Genesys Cloud processes the interaction, choosing the most appropriate agent based on skills, language https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/
upvoted 1 times
...
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C (25%)
B (20%)
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