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Exam GCP-GCX topic 1 question 65 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 65
Topic #: 1
[All GCP-GCX Questions]

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

  • A. The user may have deleted the icon.
  • B. The user is not assigned the appropriate role.
  • C. The user's phone is unplugged.
  • D. The phone number is being used by a different user.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Fandangl3 at April 6, 2023, 6:15 p.m.

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Fandangl3
Highly Voted 1 year, 7 months ago
They are missing the communicate user role
upvoted 5 times
...
ZC15
Most Recent 1 year, 4 months ago
Right answer is B
upvoted 3 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
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