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Exam GCP-GCX topic 1 question 64 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 64
Topic #: 1
[All GCP-GCX Questions]

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

  • A. 80 calls must be answered every 20 seconds.
  • B. 80% of calls must be answered within 20 seconds.
  • C. 80% of agents must answer calls within 20 seconds.
  • D. 20 chats and calls must be answered in 80 seconds.
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Suggested Answer: B 🗳️
by Fandangl3 at April 6, 2023, 6:14 p.m.

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Fandangl3
Highly Voted 1 year, 7 months ago
B is right: https://help.mypurecloud.com/glossary/service-level/
upvoted 7 times
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