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Exam GCP-GCX All Questions

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Exam GCP-GCX topic 1 question 57 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 57
Topic #: 1
[All GCP-GCX Questions]

Which Genesys Cloud CX feature helps reduce wait time for each call?

  • A. Automatic Call Distribution
  • B. Workforce Management
  • C. Skill-based Routing
  • D. IVR
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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Fandangl3
Highly Voted 1 year, 7 months ago
I believe the answer is A: https://help.mypurecloud.com/articles/about-interaction-routing/
upvoted 11 times
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_Superman_
Most Recent 3 months, 1 week ago
Selected Answer: C
The correct answer is **C. Skill-based Routing**. **Skill-based Routing** in Genesys Cloud CX helps reduce wait time for each call by directing the call to the most suitable agent based on their skills, ensuring that the caller is quickly connected to someone who can effectively address their needs.
upvoted 2 times
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KlintDwood
4 months, 3 weeks ago
Selected Answer: A
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible.
upvoted 1 times
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SGV94
8 months, 3 weeks ago
Selected Answer: A
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent.
upvoted 1 times
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DeeSells
9 months, 2 weeks ago
Selected Answer: A
Answer is A
upvoted 1 times
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LouisNguyen
12 months ago
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent.
upvoted 3 times
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suresub2
1 year, 3 months ago
Selected Answer: B
why not WFM?
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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