The correct answer is **C. Skill-based Routing**.
**Skill-based Routing** in Genesys Cloud CX helps reduce wait time for each call by directing the call to the most suitable agent based on their skills, ensuring that the caller is quickly connected to someone who can effectively address their needs.
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent.
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent.
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