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Exam GCP-GCX topic 1 question 53 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 53
Topic #: 1
[All GCP-GCX Questions]

Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

  • A. Agents Wrap-Up Interval Detail
  • B. Agents Schedule Detail
  • C. Agents Evaluation Detail
  • D. Agents Interactions Detail
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Fandangl3 at April 6, 2023, 5:54 p.m.

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_Superman_
2 months, 3 weeks ago
Selected Answer: A
The view that can help Eva identify agent performance issues with interactions that set a specific wrap-up code in one or multiple queues is: **A. Agents Wrap-Up Interval Detail**. This view provides detailed information about wrap-up codes used by agents, helping Eva pinpoint any performance issues related to specific codes.
upvoted 2 times
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KlintDwood
4 months, 1 week ago
Selected Answer: A
A. -The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent.
upvoted 2 times
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jolo202422
9 months, 2 weeks ago
Selected Answer: A
Most popular
upvoted 3 times
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Amar_07
9 months, 2 weeks ago
A is correct
upvoted 2 times
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Mogoju
9 months, 3 weeks ago
A is Correct. https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/
upvoted 3 times
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LouisNguyen
11 months, 2 weeks ago
The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.
upvoted 2 times
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Fandangl3
1 year, 7 months ago
Answer is A: https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/ The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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