Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues. Which of the following views can help Eva identify such issues?
The view that can help Eva identify agent performance issues with interactions that set a specific wrap-up code in one or multiple queues is:
**A. Agents Wrap-Up Interval Detail**.
This view provides detailed information about wrap-up codes used by agents, helping Eva pinpoint any performance issues related to specific codes.
The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.
Answer is A: https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/
The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.
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