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Exam GCP-GCX topic 1 question 87 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 87
Topic #: 1
[All GCP-GCX Questions]

You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

  • A. True
  • B. False
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Suggested Answer: B 🗳️
by kikuri_sakekasu at April 2, 2023, 1:05 p.m.

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kikuri_sakekasu
Highly Voted 1 year, 7 months ago
Selected Answer: B
https://help.mypurecloud.com/articles/add-a-destination-for-issue-submissions/
upvoted 6 times
Ferrari23
1 year, 5 months ago
Thank you, I agree it's B (False).
upvoted 2 times
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Ozlat
Most Recent 1 year, 7 months ago
B "You can specify only one email address. Therefore, we recommend that you create an issue distribution list that includes designated contacts and Level 1 and Level 2 support personnel if an issue escalates. "
upvoted 4 times
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A (35%)
C (25%)
B (20%)
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