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Exam GCP-GCX topic 1 question 84 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 84
Topic #: 1
[All GCP-GCX Questions]

How do you represent your organization when you contact the Genesys Cloud CX support team?

  • A. Organization ID
  • B. Company Name
  • C. Agent Name
  • D. ID
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Suggested Answer: A 🗳️
Community vote distribution
A (88%)
13%

Comments

Chosen Answer:
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legggo
4 months, 1 week ago
Selected Answer: B
It could be B or A - In the article: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport Steps to take before contacting customer cloud service Gather the following: - Organization short name. Click Admin > Account Settings > Organization Settings. - Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced. Since it's in that order B would be the best answer.
upvoted 1 times
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Ikar_II
11 months, 1 week ago
Selected Answer: A
A is correct, ID organization
upvoted 1 times
Ikar_II
11 months, 1 week ago
Advanced > Organization ID Specifies an ID number that is unique to each organization. A Genesys Cloud Support representative might ask for this number when troubleshooting an issue. https://help.mypurecloud.com/articles/modify-organization-details/
upvoted 1 times
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denbod
11 months, 1 week ago
Selected Answer: A
A is correct
upvoted 3 times
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Ferrari23
1 year, 7 months ago
It could A or B??? From Genesys: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport Gather the following: - Organization short name. Click Admin > Account Settings > Organization Settings. - Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced. - Conversation ID (How do I get this?) - Description of the issue and its business impact
upvoted 1 times
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mharoun83
1 year, 9 months ago
Selected Answer: A
answer is A organization ID
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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