It could be B or A - In the article: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport
Steps to take before contacting customer cloud service
Gather the following:
- Organization short name. Click Admin > Account Settings > Organization Settings.
- Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced.
Since it's in that order B would be the best answer.
Advanced > Organization ID
Specifies an ID number that is unique to each organization. A Genesys Cloud Support representative might ask for this number when troubleshooting an issue.
https://help.mypurecloud.com/articles/modify-organization-details/
It could A or B???
From Genesys: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport
Gather the following:
- Organization short name. Click Admin > Account Settings > Organization Settings.
- Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced.
- Conversation ID (How do I get this?)
- Description of the issue and its business impact
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
legggo
2 months, 1 week agoIkar_II
9 months, 2 weeks agoIkar_II
9 months, 2 weeks agodenbod
9 months, 2 weeks agoFerrari23
1 year, 5 months agomharoun83
1 year, 7 months ago