It could be B or A - In the article: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport
Steps to take before contacting customer cloud service
Gather the following:
- Organization short name. Click Admin > Account Settings > Organization Settings.
- Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced.
Since it's in that order B would be the best answer.
Advanced > Organization ID
Specifies an ID number that is unique to each organization. A Genesys Cloud Support representative might ask for this number when troubleshooting an issue.
https://help.mypurecloud.com/articles/modify-organization-details/
It could A or B???
From Genesys: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport
Gather the following:
- Organization short name. Click Admin > Account Settings > Organization Settings.
- Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced.
- Conversation ID (How do I get this?)
- Description of the issue and its business impact
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