A campaign is a configuration approach to dialing a list of external numbers and delivering those calls to a queue or call flow.
Campaign configurations include: the dialing mode, contact list, do not call list, scheduled calling times, outbound flows, and agent scripts.
E. The first step is to select a dialing mode.
A. Select a queue of agents you want to participate in this campaign. To filter the list, type all or part of a name in the Queue filtered box. If you do not type filter text, the Queue box lists all queues.
c. Use the Contact List box to select a list of contacts for this campaign to dial.
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mharoun83
Highly Voted 1 year, 7 months agoFerrari23
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