Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
exam questions

Exam GCP-GCX All Questions

View all questions & answers for the GCP-GCX exam

Exam GCP-GCX topic 1 question 69 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 69
Topic #: 1
[All GCP-GCX Questions]

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

  • A. Dialog boxes
  • B. Scripts
  • C. Toast pop-ups
  • D. IVR prompts
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
LouisNguyen
1 year ago
Selected Answer: B
B is correct
upvoted 2 times
...
Bobby_Brown
1 year, 2 months ago
Selected Answer: B
scripts provide the screen pop
upvoted 2 times
...
Ferrari23
1 year, 6 months ago
Selected Answer: B
B. "The script displays details about the contact. It tells the agent what to say and provides the controls and input fields for processing the call. An outbound script displays information from a contact list and later updates that contact record with information that the agent collects."
upvoted 4 times
...
katyakasha
1 year, 7 months ago
B https://help.mypurecloud.com/articles/scripting-concepts/
upvoted 4 times
...
mharoun83
1 year, 7 months ago
Selected Answer: B
B. Scripts
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...