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Exam GCP-GCX topic 1 question 69 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 69
Topic #: 1
[All GCP-GCX Questions]

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

  • A. Dialog boxes
  • B. Scripts
  • C. Toast pop-ups
  • D. IVR prompts
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Suggested Answer: B 🗳️
by mharoun83 at March 30, 2023, 1:40 p.m.

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LouisNguyen
4 months, 3 weeks ago
Selected Answer: B
B is correct
upvoted 2 times
...
Bobby_Brown
6 months, 2 weeks ago
Selected Answer: B
scripts provide the screen pop
upvoted 2 times
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Ferrari23
10 months, 3 weeks ago
Selected Answer: B
B. "The script displays details about the contact. It tells the agent what to say and provides the controls and input fields for processing the call. An outbound script displays information from a contact list and later updates that contact record with information that the agent collects."
upvoted 4 times
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katyakasha
1 year ago
B https://help.mypurecloud.com/articles/scripting-concepts/
upvoted 4 times
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mharoun83
1 year ago
Selected Answer: B
B. Scripts
upvoted 1 times
...
Community vote distribution
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C (25%)
B (20%)
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