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Exam GCP-GCX topic 1 question 66 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 66
Topic #: 1
[All GCP-GCX Questions]

Which options can be configured when setting up a queue? (Choose two.)

  • A. Wrap-up Codes
  • B. ACD Skills
  • C. Utilization
  • D. Alerting Timeout
  • E. Inbound Flows
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Suggested Answer: AD 🗳️

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katyakasha
Highly Voted 1 year, 7 months ago
Selected Answer: AD
A D https://help.mypurecloud.com/articles/create-queues/ ACD Skills is not, because these are configured on the agent, not on the queue, just like the utilization and Inbound Flows is in architect
upvoted 8 times
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_Superman_
Most Recent 3 months, 1 week ago
Selected Answer: BE
The correct answers are **B. ACD Skills** and **E. Inbound Flows**. When setting up a queue in Genesys Cloud CX, you can configure **ACD Skills** to define the skills required for handling interactions in the queue, and **Inbound Flows** to specify how interactions are processed and routed to the queue.
upvoted 1 times
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MannyR
8 months, 3 weeks ago
Agents have skills. A call flow containing ACD transfer can transfer to the queue, and apply a skill requirement, but that is because agents within a queue can have different skills (because there is no queue setting for skills).
upvoted 1 times
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Bobby_Brown
1 year, 2 months ago
Selected Answer: AD
A &D only
upvoted 2 times
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RanjeetSVirdi
1 year, 4 months ago
The Answer is AD https://help.mypurecloud.com/articles/create-queues/
upvoted 2 times
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mharoun83
1 year, 7 months ago
Selected Answer: AB
Wrap up codes and ACD skills
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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