A D https://help.mypurecloud.com/articles/create-queues/
ACD Skills is not, because these are configured on the agent, not on the queue, just like the utilization and Inbound Flows is in architect
The correct answers are **B. ACD Skills** and **E. Inbound Flows**.
When setting up a queue in Genesys Cloud CX, you can configure **ACD Skills** to define the skills required for handling interactions in the queue, and **Inbound Flows** to specify how interactions are processed and routed to the queue.
Agents have skills. A call flow containing ACD transfer can transfer to the queue, and apply a skill requirement, but that is because agents within a queue can have different skills (because there is no queue setting for skills).
This section is not available anymore. Please use the main Exam Page.GCP-GCX Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
katyakasha
Highly Voted 2 years ago_Superman_
Most Recent 8 months, 1 week agoMannyR
1 year, 1 month agoBobby_Brown
1 year, 6 months agoRanjeetSVirdi
1 year, 9 months agomharoun83
2 years ago