A D https://help.mypurecloud.com/articles/create-queues/
ACD Skills is not, because these are configured on the agent, not on the queue, just like the utilization and Inbound Flows is in architect
The correct answers are **B. ACD Skills** and **E. Inbound Flows**.
When setting up a queue in Genesys Cloud CX, you can configure **ACD Skills** to define the skills required for handling interactions in the queue, and **Inbound Flows** to specify how interactions are processed and routed to the queue.
Agents have skills. A call flow containing ACD transfer can transfer to the queue, and apply a skill requirement, but that is because agents within a queue can have different skills (because there is no queue setting for skills).
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