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Exam GCP-GCX topic 1 question 50 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 50
Topic #: 1
[All GCP-GCX Questions]

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

  • A. Documents
  • B. Directory
  • C. Workspaces
  • D. Activity
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by LedTVMonitor at March 23, 2023, 8:42 p.m.

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LedTVMonitor
Highly Voted 1 year, 9 months ago
Selected Answer: C
You can see reports from Workspaces, not from actitivy
upvoted 9 times
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_Superman_
Most Recent 4 months, 1 week ago
Selected Answer: D
The correct answer is **D. Activity**. The **Activity** option in Genesys Cloud allows Carlos to track agent performance metrics, such as average handling time, for those handling customer service calls. This feature provides detailed insights into the activities and performance of agents.
upvoted 1 times
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KlintDwood
5 months, 3 weeks ago
Selected Answer: C
Workspaces
upvoted 1 times
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mtullio89
6 months, 3 weeks ago
I would say the answer is D "Activity" because the "Workspace" would be the correct answer, not "Workspaces". If you fo in "Activity" and then "Leaderboards" you can check the "Average Handle time" of your agents.
upvoted 2 times
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Pattabiraman
10 months, 3 weeks ago
Genesys cloud is very ambiguous in this. WORKSPACES is the place where the documents are shared. WORAKSPACE is the place where reports can be viewed. In the question, the answer was given as WORKSPACES. So D - activity would be the right answer.
upvoted 2 times
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akumaranil
12 months ago
Workspace is the section where reports can be viewed and fetch.
upvoted 1 times
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orazio67
1 year, 2 months ago
Selected Answer: C
From workspace
upvoted 1 times
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C (25%)
B (20%)
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