A. True
In Genesys Cloud CX, system prompt changes typically take effect within a few minutes since they are processed immediately. However, user prompt changes may take up to an hour to propagate across the system due to caching mechanisms and synchronization processes.
B false :
Changes to user prompts take effect within a couple of minutes. Changes to system prompts may take up to an hour to take effect.
HER
ques statement is opposite
https://help.mypurecloud.com/articles/updated-prompt-behavior-call-flow/
A is correct answer
Note: Unlike User prompts, when you update System prompt audio for a prompt used in a published or active flow, the updated prompt is reflected immediately in the flow. You are not required to republish the flow to update the System prompt. Changes to user prompts take effect within a couple of minutes. Changes to system prompts may take up to an hour to take effect.
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