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Exam GCP-GCX topic 1 question 17 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 17
Topic #: 1
[All GCP-GCX Questions]

Which of the following statements defines a critical question in an Evaluation Form?

  • A. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
  • B. Critical questions are questions that the agent must answer.
  • C. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
  • D. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
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Suggested Answer: A 🗳️

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Xantoxin
Highly Voted 1 year, 3 months ago
A is the right answer. Critical Questions and Fatal questions are different.
upvoted 7 times
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camich
Highly Voted 1 year, 3 months ago
It is A, D is for FATAL questions
upvoted 6 times
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adisk8er
Most Recent 6 months ago
Selected Answer: A
A for Critical, D for Fatal
upvoted 2 times
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sebaqc
7 months ago
Selected Answer: D
D is for Fatal
upvoted 1 times
sebaqc
7 months ago
but he answer is A, i missclicked the correct answer in the comment :c
upvoted 1 times
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Feliroo
8 months ago
Es la A. La D es Fatal
upvoted 1 times
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Bleras
11 months, 2 weeks ago
Selected Answer: A
It is A, D is for FATAL questions
upvoted 2 times
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Kichimanx
12 months ago
Selected Answer: A
answer is A
upvoted 3 times
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Reneav
1 year ago
Selected Answer: A
In Quality Management, critical question is an evaluation form question type used to prioritize questions that are critical to the success of an interaction. Using these questions, Genesys Cloud calculates a critical score, which reflects an agent’s compliance with the critical questions. Critical questions must be scored “Yes” or “No.”
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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