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Exam GCP-GCX topic 1 question 48 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 48
Topic #: 1
[All GCP-GCX Questions]

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

  • A. Adjusting report parameters in order to include fewer agents, queues, and interactions.
  • B. Running reports during peak hours.
  • C. Reviewing and ensuring the usage of scheduled reports.
  • D. Asking every team member to run and save a copy of the report.
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Suggested Answer: BD 🗳️

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Xantoxin
Highly Voted 1 year, 8 months ago
Selected Answer: BD
B D are correct answers.
upvoted 10 times
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Jamesha
Highly Voted 1 year, 8 months ago
Correct Answer is B & D https://help.mypurecloud.com/articles/troubleshoot-reports/
upvoted 7 times
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_Superman_
Most Recent 3 months, 1 week ago
Selected Answer: BD
The correct answers are **B. Running reports during peak hours** and **D. Asking every team member to run and save a copy of the report**. These factors can cause report generation failures and increased runtimes due to higher system load during peak hours and the redundant processing when multiple team members run and save the same report.
upvoted 2 times
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LouisNguyen
1 year ago
How to correct report failures: Adjust report parameters so the report includes fewer agents, queues, interaction, or days. Adjust the time of day when your report is scheduled to run. Select non-peak hours when possible. Limit reports that run hourly. Consider a mid-day, end of day, or off-peak report instead.
upvoted 4 times
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