The correct answers are **B. Running reports during peak hours** and **D. Asking every team member to run and save a copy of the report**.
These factors can cause report generation failures and increased runtimes due to higher system load during peak hours and the redundant processing when multiple team members run and save the same report.
How to correct report failures:
Adjust report parameters so the report includes fewer agents, queues, interaction, or days.
Adjust the time of day when your report is scheduled to run. Select non-peak hours when possible.
Limit reports that run hourly. Consider a mid-day, end of day, or off-peak report instead.
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