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Exam GCP-GCX topic 1 question 107 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 107
Topic #: 1
[All GCP-GCX Questions]

Which of the following best defines the performance view for Agents?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. Used to view historical data only.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by nuno_paulo at March 2, 2023, 1:56 p.m.

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NuBa7
11 months, 2 weeks ago
Selected Answer: B
B should be correct: https://help.mypurecloud.com/articles/new-agents-performance-views/
upvoted 4 times
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mastercopy
1 year, 3 months ago
Correct Answer is B https://help.mypurecloud.com/articles/new-agents-performance-views/
upvoted 1 times
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nuno_paulo
1 year, 8 months ago
Selected Answer: B
C is the right answer for Queue. For agents the right answer is B
upvoted 4 times
...

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