Exam 301b topic 1 question 93 discussion

There are three servers in the pool: 172.16.20.1, 172.16.20.2, and 172.16.20.3, with the virtual IP address 10.0.20.88.
A user CANNOT connect to an HTTP application. To understand the problem and find a solution, the LTM Specialist runs two concurrent traces on the LTM device, with the following results:
Trace on client side:
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on 0.0, link-type EN10MB (Ethernet), capture size 96 bytes
22:22:07.423759 IP 172.16.20.100.53875 > 10.0.20.88.80: S 998346084:998346084(0) win 5840 <mss 1460,sackOK,timestamp 67942058 0,nop,wscale 4>
22:22:07.424056 IP 10.0.20.88.80 > 172.16.20.100.53875: S 4671780:4671780(0) ack 998346085 win 4380 <mss 1460,nop,wscale 0,nop,nop,timestamp
2392362490 67942058,sackOK,eol>
22:22:07.424776 IP 172.16.20.100.53875 > 10.0.20.88.80: . ack 1 win 365 <nop,nop,timestamp 67942058 2392362490>
22:22:07.424790 IP 172.16.20.100.53875 > 10.0.20.88.80: P 1:149(148) ack 1 win 365 <nop,nop,timestamp 67942058 2392362490>
22:22:07.424891 IP 10.0.20.88.80 > 172.16.20.100.53875: . ack 149 win 4528 <nop,nop,timestamp 2392362491 67942058>
22:22:12.024850 IP 10.0.20.88.80 > 172.16.20.100.53875: R 1:1(0) ack 149 win 4528
6 packets captured
6 packets received by filter
0 packets dropped by kernel
Trace on server side:
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on internal, link-type EN10MB (Ethernet), capture size 96 bytes
22:22:07.424881 IP 172.16.20.100.53875 > 172.16.20.2.80: S 51116678:51116678(0) win 4380 <mss 1460,nop,wscale 0,nop,nop,timestamp 2392362491
0,sackOK,eol>
22:22:08.424893 IP 172.16.20.100.53875 > 172.16.20.2.80: S 51116678:51116678(0) win 4380 <mss 1460,nop,wscale 0,nop,nop,timestamp 2392363491
0,sackOK,eol>
22:22:09.625082 IP 172.16.20.100.53875 > 172.16.20.2.80: S 51116678:51116678(0) win 4380 <mss 1460,nop,wscale 0,nop,nop,timestamp 2392364691
0,sackOK,eol>
22:22:10.825194 IP 172.16.20.100.53875 > 172.16.20.2.80: S 51116678:51116678(0) win 4380 <mss 1460,sackOK,eol>
4 packets captured
4 packets received by filter
0 packets dropped by kernel
What should the LTM Specialist do to solve the problem?