The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship. According to ISO/IEC 20000-1, what would not be defined?
Option D: While the Supplier Management process under ISO/IEC 20000-1 includes defining policies and procedures for managing complaints, contractual disputes, and early termination of the contract, the transfer of service is not typically one of the aspects that would be formally defined within this framework.
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