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Exam EX0-115 All Questions

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Exam EX0-115 topic 1 question 33 discussion

Actual exam question from Exin's EX0-115
Question #: 33
Topic #: 1
[All EX0-115 Questions]

What is an ISO/EC 20000 requirement relating to the service management plan?

  • A. It must be available in at least one hard copy and approved
  • B. It must include the documented procedures specified by the standard
  • C. It must include the scope of the organization's service management plan
  • D. It must never include any know-how of the organization
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Suggested Answer: D 🗳️
by NoventiqInternationalPeruSAC at Dec. 16, 2024, 10:02 p.m.

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NoventiqInternationalPeruSAC
4 weeks, 1 day ago
Selected Answer: C
Answer letter C: ISO/IEC 20000 requires that the service management plan clearly defines the scope of the organization's service management system. This includes outlining which services and processes are covered to ensure clarity and compliance with the standard.
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