According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A.
annually
B.
monthly
C.
only when there is a business need to change the service
ISO/IEC 20000 recommends that service review meetings between the Service Provider and the Customer should occur at least quarterly. These regular meetings help ensure that any changes to the service scope are discussed and agreed upon, maintaining alignment between the service provider's offerings and the customer's needs.
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NoventiqInternationalPeruSAC
4 weeks, 1 day agoNoventiqInternationalPeruSAC
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