Service Level Agreements (SLA) are the most appropriate method for defining contractual obligations that ensure a vendor meets customer expectations. They provide a structured and enforceable framework for service delivery and performance measurement.
This is suppose to be multiple answer option, so The methods used to define contractual obligations that force a vendor to meet customer expectations are:
A. Terms and Conditions
B. Statements of Work
C. Service Level Agreements (SLA)
SLA is a service level agreement, which goes with ongoing maintenance, service contract, on the other Hand SOW Statement of Work define how the will commence.
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