You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?
A.
SLA updates may be needed due to the availability of new markets
B.
New SLAs should be created with the release of scheduled enhancements
C.
SLAs should incorporate all necessary requirements when they are created
D.
SLAs are contractual and cannot be changed without customer consent
Answer : B
New SLAs should be created with the release of scheduled enhancements.
Explanation:
Just as the creation of an application doesn’t imply that the application is complete and fulfills all needs, the creation of a service is an evolving process.
The lifecycle is circular; the first release of a service may have important features, but updates will be made due to bugs, scheduled enhancements, requests for new features, performance improvements, and more.
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SabSal
4 years, 1 month ago