ExamTopics Logo
Mail Us[email protected]
Menu
Dell Discussions
exam questions

Exam E20-920 All Questions

View all questions & answers for the E20-920 exam
Go to Exam

Exam E20-920 topic 1 question 19 discussion

Actual exam question from Dell's E20-920
Question #: 19
Topic #: 1
[All E20-920 Questions]

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.
What impact would this type of structure have on customer satisfaction?

  • A. Reduction in the supported number of tenants
  • B. Delays with service authentication
  • C. Decrease in service performance
  • D. Delays in problem resolution
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by SabSal at Dec. 16, 2020, 10:28 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
SabSal
4 years, 1 month ago
Explanation : Page 320 manual. Finally, a siloed domain-centric structure also causes DELAY in PROBLEM RESOLUTION since no one group has end to end visibility into a problem. This causes delay in problem resolution leading to drop in customer satisfaction. All of these factors contribute to service quality degradation. So, it is important that the organization is setup, from ground up, to deliver and support services.
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago