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Exam E20-920 All Questions

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Exam E20-920 topic 1 question 5 discussion

Actual exam question from Dell's E20-920
Question #: 5
Topic #: 1
[All E20-920 Questions]

DRAG DROP -
A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?
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SabSal
4 years, 1 month ago
Step 1: Incident Detected. Step 2: User attempts to resolve incident via support knowledge base. Step 3: Incident assigned to first line support and escalation until resolved. Step 4: Track resource degradation and downtime. Notify customer/user. Step 5: Adjust Billing
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