DRAG DROP - A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process? Select and Place:
Step 1: Incident Detected.
Step 2: User attempts to resolve incident via support knowledge base.
Step 3: Incident assigned to first line support and escalation until resolved.
Step 4: Track resource degradation and downtime. Notify customer/user.
Step 5: Adjust Billing
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SabSal
4 years, 1 month ago