Exam DEA-1TT4 topic 1 question 29 discussion

Should be B

"An incident is an unplanned event such as an HBA failure or an application error that may cause an interruption to services or degrade the service quality."

B is the correct answer

An incident is an unplanned event such as an HBA failure or an application error that may cause an interruption to services or degrade the service quality. Incident management is responsible for detecting and recording all incidents in a storage infrastructure. It investigates the incidents and provides appropriate solutions to resolve the incidents. It also documents the incident history with details of the incident symptoms, affected services, components and users, time to resolve the incident, severity of the incident, description of the error, and the incident resolution data. The incident history is used as an input for problem management (described next).

should be B

B for me

B it is without a doubt.

"An incident is an UNPLANNED EVENT such as an HBA failure or an application error that may cause an interruption to services or degrade the service quality." It should be A because B is ANY event and A is an UNKNOWN event which best describes the definition from the ISMv4 guide.

Power outage in a data center is not "unkown" but a huge incident so A is wrong. Should be B

Can you share the ISMv4 guide. Thanks

should be b

page 785 of the ISMv4 student guide An incident is an unplanned event such as an HBA failure or an application error that may cause an interruption to services or degrade the service quality.