Exam CWNA-107 topic 1 question 52 discussion

Actual exam question from CWNP's CWNA-107

Question #: 52
Topic #: 1

You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem.
Apparently, the connections are reposting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?

A. Perform corrective actions
B. Discover the scale of the problem
C. Create a plan of action or escalate the problem
D. Verify the solution

Show Suggested Answer

Suggested Answer: A 🗳️

by kaja123 at Jan. 5, 2020, 12:11 a.m.

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kaja123

Highly Voted 5 years, 1 month ago

The correct answer is B. Because, the next logical step after identifying the problem to determine the scale of the problem. The CWNA official guide says it.

upvoted 10 times

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VPP

Highly Voted 4 years, 8 months ago

Correct answer is B

upvoted 5 times

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EAG

Most Recent 3 years, 9 months ago

B is the correct answer. That 3 users have reported the problem does not mean that the scale of the problem has been discovered. There could me more users who have the problem. Beside, the answer clearly asks, 'With the problem identified, what is the next logical step in the troubleshooting process?'

upvoted 1 times

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1234Rob5678

3 years, 11 months ago

Scale of problem "3 users", problem identified, next step is to fix problem

upvoted 1 times

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Exam CWNA-107 topic 1 question 52 discussion

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kaja123

VPP

EAG

1234Rob5678

SY0-701