Exam CCSK topic 1 question 54 discussion

False (Option A): SLAs typically provide a specified level of service. Even with a high SLA, it doesn't guarantee absolute continuity because there may still be instances of downtime that could affect service availability.

False. A written agreement can't/won't ensure anything but the CP intent. If the security mechanisms (hardware/software) are breached then the SLA is violated.

False, even if you have an SLA of 99.999% nothing guarantee you they will make it. You will get money back if they don't, that's it.

The SLA may state an availability figure - e.g. 99.99% for each service. It does not "ensure" continuity for all services - in fact it may indicate when the service may not be available - another poorly written question.

B. True The statement is true: Your SLA (Service Level Agreement) with your cloud provider ensures continuity for all services. A Service Level Agreement (SLA) is a contractual agreement between a service provider and a customer that defines the level of service and performance guarantees. In the context of cloud computing, an SLA typically outlines the availability, reliability, and continuity of the services provided by the cloud provider. A well-drafted SLA ensures that the cloud provider commits to maintaining continuity for all the services they offer. This includes measures to minimize downtime, ensure data redundancy and backup, implement disaster recovery plans, and address any disruptions or incidents promptly. By signing an SLA, customers can have the assurance that their cloud provider is responsible for maintaining the continuity of the services as specified in the agreement. This helps establish a level of trust and accountability between the provider and the customer. Therefore, it is true that your SLA with your cloud provider ensures continuity for all services.

LAs and Governance: Any incident using a public cloud or hosted provider requires an understanding of service level agreements (SLAs), and likely coordination with the cloud provider. Keep in mind that, depending on your relationship with the provider, you may not have direct points of contact and might be limited to whatever is offered through standard support. A custom private cloud in a third-party data center will have a very different relationship than signing up through a website and clicking through a license agreement for a new SaaS application.