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Exam 220-1101 topic 1 question 26 discussion

Actual exam question from CompTIA's 220-1101
Question #: 26
Topic #: 1
[All 220-1101 Questions]

A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

  • A. Install the most recent firmware upgrade available for the printer.
  • B. Contact the vendor for a hardware replacement.
  • C. Reinstall the printer software and drivers, and then restart the printer.
  • D. Read the installation manual and configure duplex settings.
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Suggested Answer: D 🗳️
by Qalat at Jan. 11, 2023, 11:16 p.m.

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Maverick713
Highly Voted 1 year, 2 months ago
supposed to do D, but how many of us just look at the interface or the web interface till we find what we need?
upvoted 5 times
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vduffy75
Most Recent 2 months ago
Selected Answer: D
Duplex allows you to print on both sides
upvoted 1 times
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Chavozamiri
6 months, 1 week ago
Selected Answer: D
D. Read the installation manual and configure duplex settings.
upvoted 2 times
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Stonetales987
1 year, 2 months ago
Selected Answer: D
Using the Comptia Troubleshooting methodology, I'd say the answer is D. 1. Identify the problem - Newly installed printer is not printing duplex 2. Research - Search through knowledge bases / Internet search OR read the manual and verify the configuration. After you verify the configuration, and it still isn't working, I'd say C. Reinstall drivers/software and restart.
upvoted 4 times
Stonetales987
1 year, 2 months ago
The second step is to establish a theory, which includes researching.
upvoted 2 times
Mahlear_F
1 year, 1 month ago
this is very helpful. didn't think of the methodology
upvoted 2 times
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Qalat
1 year, 3 months ago
i would like to pick option A to see if it works. if the issue wasn't sorted out then i would like to go with option D ?
upvoted 2 times
takomaki
1 year, 3 months ago
I disagree because the printer is new and comes with duplex right out of the box. If thats the case the default drivers that come with the printer (the tech has them because they already tried printing) should have duplex support and no new firmware needs to be installed
upvoted 2 times
oatmealturkey
1 year, 1 month ago
Firmware very often needs to be upgraded upon installation of a new device, you don't know how long it was sitting at the factory before being shipped to you and it's likely that the current firmware version is outdated. I've experienced this at my job countless times, needing to upgrade firmware immediately.
upvoted 1 times
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