A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A.
Install alternate open-source software in place of the applications with issues.
B.
Run both CPU and memory tests to ensure that all hardware functionality is normal.
C.
Check for any installed patches and roll them back one at a time until the issue is resolved.
D.
Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.
Rolling back patches seems fairly intensive for a first step. A quick hardware check would take a few minutes at most and eliminate some causes of a sudden reboot. I vote B.
C. Check for any installed patches and roll them back one at a time until the issue is resolved.
Explanation:
Since the issue started after a reboot (likely due to automatic updates overnight), it's reasonable to suspect that a recent patch or update caused application problems.
The first step in troubleshooting should be to check the update history and roll back any recent updates, especially if the issue is directly linked to the timing of that reboot.
Why the other options are incorrect:
A. Install alternate open-source software – Not appropriate without diagnosing the root cause; it's a workaround, not a solution.
B. Run CPU and memory tests – Useful if you suspect hardware issues, but the symptoms point more toward a software/update issue.
D. Reformat and reinstall Windows – A drastic, last-resort step; not appropriate as a first troubleshooting step.
If an update seemingly breaks a system… roll it back and see if the issue persists. Hardware was fine, update occurs, system stops working.
Most likely answer is not a sudden hardware failure, the most likely answer is an update caused an issue
Identify the problem- 1st step of Troubleshooting "Run both CPU and memory test"
- Windows 10 Home edition's minimum system requirement is 16GB. This seems to be hinting at a reboot due to the PCs Hardware (HDD or SDD) not meeting that minimum. Perhaps the system only has less than 16GB. The system might not be able to handle the installation. B- makes the most sense
The reason why the answer is B is because while an update did occur that could be a coincidence and the issue may have nothing to do with it. Rolling back an update is way more intensive then just checking performance reports.
Any issues with CPU/RAM would result ina NO POST issue, system restarted in the middle of the night which indicates updates or patches were applied, Answer should be C
A reboot that occurs in the middle of the night is often due to an automatic update, such as a Windows update or patch. It is possible that a recent update caused the issue with loading applications. The first logical step is to check for recently installed patches or updates and roll them back one by one to identify if an update is responsible for the problem.
Absolutely mind boggling people are saying C on this. Do you seriously think its a good FIRST STEP in troubleshooting is to roll back an update ONE AT A TIME until you eventually maybe get something that works? Verify the hardware functionality before anything else, its quick and easy and might locate the problem.
Sure, it might likely be an issue with a recent update installed. What if it isn't? You do not immediately jump to a conclusion when troubleshooting, you test things until you find out what exactly is the issue and then attempt to fix it.
Timing of the issue: The problem occurred after a reboot in the middle of the night, which often indicates that automatic updates were installed. Windows 10 typically performs updates and reboots during off-hours.
"after a reboot occurred in the middle of the night." < This is a 100% indicator that the update is the problem here. Everything was working before the update, an update occurred, now it doesn't work. And you guys are voting for Hardware problems? Use your brain.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
bconiglio
Highly Voted 2 years, 2 months agoRixon
7 months, 2 weeks agoLevyx
Most Recent 1 week ago573217c
1 week, 5 days agoHITCHIKIKAM
3 months, 1 week agoIntel2024
3 months, 2 weeks agodanthebro
4 months, 2 weeks agogcody
4 months, 3 weeks agonnamo2
4 months, 3 weeks agoChimpArm
5 months agoSDCACR
5 months, 1 week agoEmmyrajj
5 months, 2 weeks agodickchappy
6 months, 1 week agodickchappy
6 months, 1 week agodvdlau
6 months, 3 weeks agoSammsLovesJesus
7 months agoRixon
7 months, 2 weeks agosaraperales
8 months, 1 week agostinkle
8 months, 3 weeks ago