Exam 220-1102 topic 1 question 36 discussion

Rolling back patches seems fairly intensive for a first step. A quick hardware check would take a few minutes at most and eliminate some causes of a sudden reboot. I vote B.

B. Run both CPU and memory tests to ensure that all hardware functionality is normal: The first step in troubleshooting any system issue should be to verify that the hardware is functioning correctly, especially if the system failed to load applications after a reboot. Running tests on the CPU and memory can help identify any hardware failures, such as faulty RAM or overheating, which could be contributing to the problem. This is a crucial first step to rule out hardware issues before focusing on software or configuration problems.

C. Check for any installed patches and roll them back one at a time until the issue is resolved. Explanation: Since the issue started after a reboot (likely due to automatic updates overnight), it's reasonable to suspect that a recent patch or update caused application problems. The first step in troubleshooting should be to check the update history and roll back any recent updates, especially if the issue is directly linked to the timing of that reboot. Why the other options are incorrect: A. Install alternate open-source software – Not appropriate without diagnosing the root cause; it's a workaround, not a solution. B. Run CPU and memory tests – Useful if you suspect hardware issues, but the symptoms point more toward a software/update issue. D. Reformat and reinstall Windows – A drastic, last-resort step; not appropriate as a first troubleshooting step.

If an update seemingly breaks a system… roll it back and see if the issue persists. Hardware was fine, update occurs, system stops working. Most likely answer is not a sudden hardware failure, the most likely answer is an update caused an issue

patches must have been installed ( the issue occurs the same hour each day ) script issue

Identify the problem- 1st step of Troubleshooting "Run both CPU and memory test" - Windows 10 Home edition's minimum system requirement is 16GB. This seems to be hinting at a reboot due to the PCs Hardware (HDD or SDD) not meeting that minimum. Perhaps the system only has less than 16GB. The system might not be able to handle the installation. B- makes the most sense

The reason why the answer is B is because while an update did occur that could be a coincidence and the issue may have nothing to do with it. Rolling back an update is way more intensive then just checking performance reports.

c Check for any installed patches and roll them back one at a time until the issue is resolved. makes better sense

identify the issue caused by the update

system restarted in the middle of the night which indicates updates or patches were applied, Answer should be C

Any issues with CPU/RAM would result ina NO POST issue, system restarted in the middle of the night which indicates updates or patches were applied, Answer should be C

A reboot that occurs in the middle of the night is often due to an automatic update, such as a Windows update or patch. It is possible that a recent update caused the issue with loading applications. The first logical step is to check for recently installed patches or updates and roll them back one by one to identify if an update is responsible for the problem.

Absolutely mind boggling people are saying C on this. Do you seriously think its a good FIRST STEP in troubleshooting is to roll back an update ONE AT A TIME until you eventually maybe get something that works? Verify the hardware functionality before anything else, its quick and easy and might locate the problem.

Timing of the issue: The problem occurred after a reboot in the middle of the night, which often indicates that automatic updates were installed. Windows 10 typically performs updates and reboots during off-hours.

Windows must have updated and restarted. Therefore patches must have been installed

"after a reboot occurred in the middle of the night." < This is a 100% indicator that the update is the problem here. Everything was working before the update, an update occurred, now it doesn't work. And you guys are voting for Hardware problems? Use your brain.

It's b