Exam 220-1102 topic 1 question 36 discussion

Rolling back patches seems fairly intensive for a first step. A quick hardware check would take a few minutes at most and eliminate some causes of a sudden reboot. I vote B.

patches must have been installed ( the issue occurs the same hour each day ) script issue

Identify the problem- 1st step of Troubleshooting "Run both CPU and memory test" - Windows 10 Home edition's minimum system requirement is 16GB. This seems to be hinting at a reboot due to the PCs Hardware (HDD or SDD) not meeting that minimum. Perhaps the system only has less than 16GB. The system might not be able to handle the installation. B- makes the most sense

The reason why the answer is B is because while an update did occur that could be a coincidence and the issue may have nothing to do with it. Rolling back an update is way more intensive then just checking performance reports.

c Check for any installed patches and roll them back one at a time until the issue is resolved. makes better sense

identify the issue caused by the update

system restarted in the middle of the night which indicates updates or patches were applied, Answer should be C

Any issues with CPU/RAM would result ina NO POST issue, system restarted in the middle of the night which indicates updates or patches were applied, Answer should be C

A reboot that occurs in the middle of the night is often due to an automatic update, such as a Windows update or patch. It is possible that a recent update caused the issue with loading applications. The first logical step is to check for recently installed patches or updates and roll them back one by one to identify if an update is responsible for the problem.

Absolutely mind boggling people are saying C on this. Do you seriously think its a good FIRST STEP in troubleshooting is to roll back an update ONE AT A TIME until you eventually maybe get something that works? Verify the hardware functionality before anything else, its quick and easy and might locate the problem.

Timing of the issue: The problem occurred after a reboot in the middle of the night, which often indicates that automatic updates were installed. Windows 10 typically performs updates and reboots during off-hours.

Windows must have updated and restarted. Therefore patches must have been installed

"after a reboot occurred in the middle of the night." < This is a 100% indicator that the update is the problem here. Everything was working before the update, an update occurred, now it doesn't work. And you guys are voting for Hardware problems? Use your brain.

It's b

B all the waaaay

first step would be to check if everything its alright...

Windows updates management/troubleshooting are relevant parts of this exam's testing goals. This question specifically states a restart occurred overnight, which is most commonly associated with Windows update performing its work while the computer is most likely to be idle.