During the execution phase, a team member improved the product’s functionality while developing the solution for a particular client requirement. Which of the following practices is the team member performing?
Gold plating occurs when a project manager or team member believes that a project could be enhanced by an additional feature and includes it without approval or discussion with the client.
The team member is performing customer satisfaction. They are improving the product's functionality in order to meet the specific requirements of the client, which is likely to result in increased customer satisfaction.
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