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Exam 220-1101 topic 1 question 99 discussion

Actual exam question from CompTIA's 220-1101
Question #: 99
Topic #: 1
[All 220-1101 Questions]

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

  • A. Upgrade the Ethernet cable to the latest specification.
  • B. Replace the phone.
  • C. Install a PoE injector.
  • D. Change ports on the switch.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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Chosen Answer:
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enoyl
Highly Voted 2 years, 3 months ago
Selected Answer: C
C is the correct answer.
upvoted 18 times
Tybalt
1 year, 8 months ago
Agreed- An unmanaged switch doesn't provide Power over Ethernet (PoE), which is required for the IP phone to have power.
upvoted 4 times
Sckip
1 year, 2 months ago
That is not entirely correct. There are such things as unmanaged switches that provide PoE
upvoted 1 times
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Ryan_0323
10 months ago
remember that it asked for the quickest way
upvoted 1 times
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kkuy
Highly Voted 2 years, 2 months ago
A,B,C all require sourcing new parts/devices. Changing ports is the quickest
upvoted 8 times
okayhey
11 months, 3 weeks ago
However, it doesn't power on, so changing the switch port wouldn't do anything. C is the only correct answer, as that would provide the power the phone needs to boot.
upvoted 1 times
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Adrx
Most Recent 4 days, 12 hours ago
Selected Answer: D
I like D because out there are unmanage switchs with poe ports and regular ports separated
upvoted 1 times
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dickchappy
4 months, 1 week ago
Selected Answer: C
If the switch isn't a PoE switch, it isn't going to magically become one by changing ports. It also is not necessarily a slower solution either assuming you have a PoE injector on hand and do not need to purchase one.
upvoted 2 times
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ojones888
5 months, 4 weeks ago
Selected Answer: C
C is the correct answer
upvoted 1 times
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SixGoddess
6 months, 1 week ago
Selected Answer: C
The answer is C IP phones typically require Power of Ethernet to function and an unmanaged switch may not support PoE
upvoted 1 times
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EL2024
8 months ago
Selected Answer: C
Based on what everyone else has already said, C makes the most sense as the phone requires PoE.
upvoted 1 times
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AleksinMosk
8 months, 4 weeks ago
Selected Answer: C
C is correct
upvoted 1 times
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drakan314
11 months ago
Selected Answer: C
It needs to be powered
upvoted 1 times
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papamal
12 months ago
Selected Answer: C
The question asks for the QUICKEST way to RESOLVE this issue. It is a unmanaged switch in a SOHO and IP phones need POE to boot. We do not know if the switch has other ports capable of POE, but due to the environment it is in and type of switch, it very well may not. Disregarding that fact, the only answer out of the given choices, that guarantees the QUICKIEST and RESOLUTION (resolves), is a POE injector. Changing ports does not guarantee it will actually RESOLVE the issue, but it does fulfill the QUICKIEST, but thats not what the question asks.
upvoted 2 times
okayhey
11 months, 3 weeks ago
Don't overthink, device doesn't boot, logical cause is it doesn't get power, logical answer it needs power. D needs too many other variables to know if it works, so C is the answer.
upvoted 2 times
okayhey
11 months, 3 weeks ago
But actually, considering how CompTIA wants you to think, it probably is D. If they're using VoIP, they probably have switches with PoE capabilities. Lots of assumptions, but eh.
upvoted 1 times
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JMLorx
12 months ago
Selected Answer: D
The question asks for the QUICKEST solution. Yes C might be the best quick solution but all A,B,C answers require sourcing parts whereas D is literally moving one wire on a switch. If that doesn't work you can escalate it to get parts. Therefore D is the QUICKEST option there
upvoted 1 times
okayhey
11 months, 3 weeks ago
An IT department most likely would have the required parts and would be just as fast. If D doesn't work, you still will have to do C, making D not quicker than C. With C you're guaranteed the solution works.
upvoted 1 times
Afrikyiwa32
11 months, 2 weeks ago
Hey, but if D works, you wouldn't have to deal with C and therefore the quickest will be D.
upvoted 1 times
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Sp00k
1 year, 1 month ago
Selected Answer: C
Assuming that the phone requires power, POE injector answers this. Changing ports allows for another port that is set up for PoE, maybe a different VLAN, I dunno. I have to think that you would hope that the switch and power supply have anough juice to power the phone, sometimes too many phones for the switch to power, so the PoE injector would be the answer, but then again Im drunk so.....
upvoted 2 times
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alforg03
1 year, 1 month ago
YES the right answer is D.
upvoted 1 times
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Raffaelloo
1 year, 1 month ago
Selected Answer: D
Unmanaged Power over Ethernet (PoE) switches are basic plug-and-play devices with no remote configuration, management, or monitoring options. Antaira offers a full line of industrial unmanaged PoE switches that boast a variety of port-count, speed (including 10Gigabit), mounting, and fiber.
upvoted 1 times
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Emekus
1 year, 2 months ago
I say, C because IP phone requires POE and switching ports is very unlikely to fix the issue as they are all likely to be in the same state and we were not told that the Switch had POE capability which an IP phone requires.
upvoted 4 times
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Cam26
1 year, 3 months ago
Quickest way to resolve this issue** Taking the cable out and putting it into a new port to may be get the phone to boot sounds like a waste of time. Also we know the phone needs *PoE*.. So if we look at the possible answers, only ONE is a guarantee to work immediately and that would be C. (We don't even know if the Unmanaged switch has PoE capabilities)
upvoted 3 times
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Perpendicular
1 year, 3 months ago
There are unmanaged switches with both normal ports and PoE ports. Switching ports is the quickest way to resolve the issue.
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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