A vendor developed a new payroll system for a local transit authority. Due to the system's complexity, the vendor will need to work with the transit authority for three months after system implementation. This will be documented in the:
A. warranty. - If it breaks we will fix it for x days/months/years
B. training plan. - we will teach you how to use it
C. WBS. - Work Breakdown structure - not relevant to question
D. SLA. - How quickly we will fix an issue, remedy issue, etc.
Training is the only answer relevant to the question at hand, after project is complete we need to stay on for 3 months to teach you due to the complexity. Answers before do not really makes sense, Warranty and SLA?
Warranty is a specific time during which the project team is responsible for operating and maintaining the system until the production maintenance organization is satisfied that the system is in good working order and accepted by the end-user community.
Correct is SLA D. Warranty is used as a risk transfer strategy when some issue high impact risk occurs and the company doesn't absorb the damages.
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