Exam 220-1101 topic 1 question 42 discussion

"Identify the problem. • Question user and identify user changes to computer.• Perform backups before making changes.• Inquire regarding environmental or infrastructure changes.• Review system and application logs. 2.Establish a theory of probable cause (question the obvious and if necessary, conduct internal or external research based on symptoms) Answer is D. Quote above is from COMP TIA's study guide.

establish theory is step 2

for anyone struggling with the COMPTIA troubleshoot method Step 1: Identify the problem. ... Step 2: Establish a theory of probable cause. ... Step 3: Test the theory to find out the cause. ... Step 4: Create an action plan. ... Step 5: Implement the solution or escalate as necessary. ... Step 6: Verify full system functionality and implement preventive measures.

D is correct

smh......D

I think its B, because compTIA never used the phrase 'researching internally or externally as needed', That part was never in the book. It should have just been, "Establish a theory of probable cause." I think it should be: B. Design a plan of action to resolve the issue and implement the solution. seeing as though he already make a backup, he already established his theory of the cause and now is establishing a plan of action to resolve the problem, and implement he solution

D. Establish a theory of probable cause, researching internally or externally as needed.

STEPS TO TROUBLE SHOOTING Step 1: Identify the problem Step 2: Establish a theory of probable cause (Correct Answer. D) Step 3: Test the theory Step 4: Establish a plan of action/Implement the solution Step 5: Verify full system functionality/Implement preventive measures (if applicable) Step 6: Document

The answer is D = Establish a theory of probable cause, researching internally or externally as needed Using Comptia A+ study guide

After identifying an issue, obtaining details from the user, and making a backup of the system, the next logical step in the troubleshooting process is to try to determine the root cause of the problem. The correct answer is: D. Establish a theory of probable cause, researching internally or externally as needed. This step involves making an educated guess about what might be causing the issue based on the collected information, then researching or testing as needed to confirm the theory. Once a probable cause is established, the technician can then proceed with creating a plan to resolve the issue.

I think this website should give an explanation for their answer.

The CompTIA troubleshooting methodology is a 6-step process that frames the problem and guides IT pros to identify and execute a solution. The CompTIA troubleshooting methodology: Identify the problem Establish a theory of probable cause Test the theory to determine the cause Establish a plan of action to resolve the problem and implement the solution Verify full system functionality, and, if applicable, implement preventive measures Document findings, actions and outcomes

Should be B tho

It's very obvious that is A.

The issue has already been identified.

Answe A doesn`t make any sense. It is a bland mix of step 5 and 6. The question describes in details the forst step: Identify the problem. Therefore the next thing to do is step 2: Establish a Theory (answer D)

CompTIA Rules.