Exam N10-008 topic 1 question 226 discussion

A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.

To determine the scope of an issue with a local company, a network technician should refer to the SLA (Service Level Agreement). An SLA is a contract between a service provider and a customer that defines the level of service, responsibilities of each party, and remedies or penalties if service levels are not met. The SLA outlines what services are included, what the expected response times are, and what metrics will be used to measure performance. Option A, MTTR (Mean Time To Repair), is a metric that measures the average time it takes to repair a system after a failure. Option B, MOU (Memorandum of Understanding), is a document that outlines a bilateral agreement between two or more parties. Option C, NDA (Non-Disclosure Agreement), is a legal document that prohibits the sharing of confidential or proprietary information.

the scope = what the company is responsible for = Service Level Agreement

who makes the decision that the correct answer is B? according to the highly voted questions it is should be D. I need clarification on that cause I see on many questions

A memorandum of understanding (MOU) is a cooperative agreement between two parties that can include general terms and goals and is not intended to be legally binding. A memorandum of agreement (MOA) is a more detailed business document often created just before a legally binding contract. https://www.docusign.com/en-gb/blog/how-to-write-memorandum-understanding#:~:text=A%20memorandum%20of%20understanding%20(MOU)%20is%20a%20cooperative%20agreement%20between,before%20a%20legally%20binding%20contract. The technician is not legally bound to solve the issue, but is there to help solve the issue if he, or she can.

D, because SLA is for fixing issues or adding things/building

D. SLA.

The correct answer is D. SLA (Service Level Agreement). A Service Level Agreement (SLA) is a contract between a service provider and a customer that outlines the level of service that the provider will deliver. It typically includes details on the scope of the service being provided, the availability and performance of the service, and any support or maintenance that is included. The Mean Time To Repair (MTTR) is a measure of the time it takes to repair a failed component or system. It is not directly related to determining the scope of an issue. A Memorandum of Understanding (MOU) is a formal agreement between two or more parties that outlines the terms and conditions of their relationship. It is not typically used to determine the scope of an issue. A Non-Disclosure Agreement (NDA) is a legal document that prohibits the disclosure of confidential information. It is not related to determining the scope of an issue.

This questions seems to be talking about a technical issue so SLA would address that, MOU is a business level of understanding no legal but contracts tend to follow after.

The answer is obvious and it is SLA.

The answer is defiantly the SLA in which the scope is clearly determines.

Question is very unclear. I would go for D

A Miranda of understanding is a formal agreement that outlines plans for a common line of action between two or more parties. And mou is used when companies plan to work together or partner on a project in a similar venture. I think B is most appropriate for this question