Exam 220-1001 topic 1 question 535 discussion

Actual exam question from CompTIA's 220-1001

Question #: 535
Topic #: 1

Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly. A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?

A. Testing the theory to determine cause
B. Identifying the problem
C. Documenting findings, actions, and outcomes
D. Establishing a plan of action to resolve the issue

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Suggested Answer: B 🗳️

by DrDoMe at April 25, 2022, 9:39 a.m.

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Shah_Naaz

2 years, 1 month ago

Selected Answer: B

B. Identifying the problem. The technician is gathering information about the problem from multiple sources, including user reports and system/application logs. This step involves identifying the symptoms of the problem, which in this case is the inability to connect to the Internet reported by users. Once the problem is identified, the technician can move on to the next step, which is to establish a plan of action to resolve the issue.

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DrDoMe

3 years ago

i think B is right

upvoted 2 times

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Exam 220-1001 topic 1 question 535 discussion

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Shah_Naaz

DrDoMe

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