Exam N10-007 topic 1 question 196 discussion

I hate CompTIA...

Users are non-technical, shouldn't be 'Equipment Labeling' is a better answer when doing hands-on troubleshooting?

"The users are non-technical and unfamiliar with network devices." This is a horrible thing to add to a test questions. Labelling the devices is key if the users are clueless.... reconnect port 16 on the switch... Uhhh...whats a switch? QUESTION FAIL.

I think D is correct because the question specifies what would help both the admin and the users. The trick is the inclusion of admin. Equipment labeling would help the users identify what equipment the admin would be talking about but the SOP would help the admin know exactly what steps to take in a situation like this.

A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.

Answer D is correct; the question states, "Which... would BEST help the administrator and users during hands-on troubleshooting?" SOPs (or work instructions) are the IT staff's documented procedures used during certain network conditions or technical issues. For example, the SOP can illustrate step-by-step procedures for dealing with an Internet outage; the procedures (SOP) could aid the technician to resolve the issue quickly; it can also be used to coach the user to remediate the problem.

Answer D is correct. When properly written, standard operating procedures/work instructions can help users (non-tech or technical), and technicians properly troubleshoot. It is important to document whenever possible via SOP techniques IT Staff should use when dealing with technology (e.g., troubleshooting) and customers.

This one is a tricky one. The SOP would be the right one if it wasn't because they are talking about hands-on troubleshooting; in which Labeling becomes more relevant. So I go with C.

https://www.comptia.jp/pdf/comptia-network-n10-007-v-3-0-exam-objectives.pdf Labeling is in the objectives. Hands-on troubleshooting requires proper labeling. C is the answer.

The Answer is Equipment labeling. "A network administrator frequently needs to assist users with troubleshooting network hardware remotely" this means they are talking to the user using out of band communications, a phone for example, "but the users are non-technical and unfamiliar with network devices" the user doesn't know what they are looking at. "Which of the following would BEST help the administrator and users during hands-on troubleshooting?" Labeling equipment means the technician can ask the user to look at lights on a specific switch or router for example.

It should be remote access or remote desktop, not listed here

Labeling is 3.1 in the objectives. And it makes sense. SOP has nothing to do with trouble-shooting network devices.

Equipment Labeling is not in the Comptia Objectives Please do not listen to these guys you will fail the exam if you do.

well in my view and understanding, I think we are missing the keyword "troubleshooting" and not identification. I believe through the SOP u will b able to see all equipment and their operating procedures. With SOP it will give more description of equipment including what is written on the devices

C: Equipment labeling is the correct answer

D cant be a correct answer . The SOP is a standard on how an organization will operate effectively. Equipment labeling is what would help the None-tech user to identify the hardware.