A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
Look At the question, It says Colleague, not user.
The answer is A. A Colleague will add the issue to a knowledge base if they have had to work on the same issue in the past.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
SERT
4 days, 20 hours agoColonel23
9 months agoJustATechGuy
10 months, 3 weeks agokash2223
11 months, 1 week agopauliwog
1 year agoDavis.jade
1 year, 1 month agoEbezka
1 year, 1 month agoJustATechGuy
10 months, 3 weeks agoMicka87
2 years, 4 months agopuppydog16
2 years, 4 months agoRyanC6361
3 years, 2 months ago