Exam 220-1001 topic 1 question 267 discussion

Actual exam question from CompTIA's 220-1001

Question #: 267
Topic #: 1

A user experiences a paper jam when printing a 500-page, double-sided report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer off and back on. The printer's LCD display says it is ready, and all cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?

A. Replace the drum and toner for the printer.
B. Remove the printer memory and reseat it in the socket.
C. Disassemble the printer body and look for further paper jams.
D. Restart the print spooler service and inspect the queue.
E. Try reinstalling the print driver for the printer.

Show Suggested Answer

Suggested Answer: D 🗳️

by cybervds at Nov. 21, 2021, 2:51 p.m.

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9r33nb3ani3

2 years, 9 months ago

If there is a paper jam without anything physical actually causing it, it is most likely the print spooler.

upvoted 1 times

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cybervds

3 years, 5 months ago

Question asks which should be done FIRST. The printer was just working but now the print jobs are not being successfully sent to the printer. The print spooler is responsible for queuing documents for retrieval by the printer. Documents not being successfully retrieved by the printer would most likely indicate a print spooler error.

upvoted 3 times

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Exam 220-1001 topic 1 question 267 discussion

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9r33nb3ani3

cybervds

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