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Exam 220-1002 topic 1 question 362 discussion

Actual exam question from CompTIA's 220-1002
Question #: 362
Topic #: 1
[All 220-1002 Questions]

A user received a brand new mobile device about six months ago. The device is now running very slowly and is hotter than normal, and certain applications crash when they are started.
Which of the following are the BEST options for troubleshooting this phone? (Choose two.)

  • A. Check for any applications that are running and stop them.
  • B. Check the device's battery and replace it.
  • C. Check the smartphone's screen and replace it.
  • D. Check the smartphone's charging cable to ensure it is working properly.
  • E. Check for any unnecessary applications and uninstall them.
  • F. Check for any OS updates and install them.
Show Suggested Answer Hide Answer
Suggested Answer: BE 🗳️
by dnbly at April 16, 2021, 10:24 a.m.

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Brianman
Highly Voted 3 years, 10 months ago
Why would you jump to replacing a battery on a 6 month old phone before troubleshooting the alternatives, like OS updates and unwanted applications which could be slowing down the device? Surely it's E&F are correct.
upvoted 21 times
johnsonsteel
3 years, 10 months ago
Obviously this guy have no idea of the question and random pick a answer
upvoted 1 times
_Anas
3 years, 5 months ago
" BEST "
upvoted 1 times
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fnwilliamson
3 years, 9 months ago
what would you say the answer is?
upvoted 1 times
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Ih8teCompTIA
2 years, 6 months ago
exactly, they purposely stated that to confirm this
upvoted 1 times
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dnbly
Highly Voted 4 years ago
Not E F first? CompTIA logic says to try updates and rollbacks before replacing hardware. Replacing the battery is a jump ahead in troubleshooting logic and as the phone is only 6 months old it is less likely the battery will need replacing.
upvoted 15 times
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ZioPier
Most Recent 1 year, 10 months ago
Selected Answer: AF
Heat means excessive usage of CPU and memory. Apps crushing means instability or incompatibility with OS. Reduce the usage of CPU and memory closing apps in background. Check if any OS update took place and if so update all the apps. With OS update, many apps need to be updated as well increasing resources usage
upvoted 1 times
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Ih8teCompTIA
2 years, 6 months ago
either this site has obviously wrong answers or comptia is insane..maybe both
upvoted 1 times
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Nssh
3 years, 6 months ago
A and F
upvoted 6 times
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Alex1313
3 years, 7 months ago
I would go with A and F. "A" because there might be apps running in the background that cause the overheat and "F" because an outdated OS would lead to incompatibilities that may cause the crashes.
upvoted 6 times
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Jay5084
3 years, 8 months ago
I thought it was E and F. The phone is fairly new so the battery shouldn't be the issue unless he got ripped off lmao.
upvoted 5 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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