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Exam 220-1002 topic 1 question 336 discussion

Actual exam question from CompTIA's 220-1002
Question #: 336
Topic #: 1
[All 220-1002 Questions]

A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software.
Which of the following would be MOST important during this phase of the request process?

  • A. Back-out plan
  • B. End-user acceptance
  • C. Risk analysis
  • D. Test plan
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by shogo11 at April 15, 2021, 8:55 a.m.

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shogo11
Highly Voted 4 years ago
This question needs to be more specific. all of the process in the change management is important..... another poorly written question to catch you out even though you know the full process.
upvoted 7 times
teetee
4 years ago
His manager is still in the process of gathering information so according to the change management steps, he's still in the first two steps. Answer in this case would most likely be Risk Analysis since he hasn't identified if the change is low risk or high risk.
upvoted 10 times
giftedhands
4 years ago
Correct! Risk analysis...
upvoted 3 times
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dnbly
4 years ago
Risk Analysis is also my best guess. He is still on Step 1 Request for Change and Risk Analysis is part of the documentation for that RFC (according to ITIL).
upvoted 5 times
johnsonsteel
3 years, 10 months ago
I would stand for risk analysis, how would you put a proposal to client without the risk acknowledgment?
upvoted 2 times
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moneymoney1995
Most Recent 2 years, 7 months ago
Selected Answer: B
Before the change = Document the change, Purpose of chnage, Scope of change, Risk analysis During and after the change= Implement Plan A( Plan B in case plan A fails), Rollout/Backup plan if both fails, User Acceptance Testing, Board Review & Approval
upvoted 2 times
[Removed]
2 years ago
The question pretty clearly states that they have not yet implemented the change. Moving forward with that information your own breakdown of the steps disqualifies B. C, Risk Analysis is the correct answer.
upvoted 1 times
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FaisalJ
2 years, 9 months ago
Selected Answer: C
1. Purpose 2. Scope 3. Risk Analysis 4. Plan for Change 5. End-User Acceptance 6. Change Board Approval 7. Backout Plan 8. Document Changes
upvoted 4 times
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iLikeBeagButt
2 years, 11 months ago
Selected Answer: C
Risk analysis is done in the beginning of the change management process and the others go after it.
upvoted 2 times
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ronah
3 years, 3 months ago
this is the whole question......."A business unit wants to upgrade the current of its loan processing software. A manager is putting together a change management request and gathering information on the software. Which of the following would be the most important during the phase of the request process?"
upvoted 1 times
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giftedhands
4 years ago
I just made further research on the question. "...wants to upgrade the current software..." End-user acceptance is correct!
upvoted 4 times
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C (25%)
B (20%)
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