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Exam CS0-003 topic 1 question 354 discussion

Actual exam question from CompTIA's CS0-003
Question #: 354
Topic #: 1
[All CS0-003 Questions]

Results of a SOC customer service evaluation indicate high levels of dissatisfaction with the inconsistent services provided after regular work hours. To address this, the SOC lead drafts a document establishing customer expectations regarding the SOC’s performance and quality of services. Which of the following documents most likely fits this description?

  • A. Risk management plan
  • B. Vendor agreement
  • C. Incident response plan
  • D. Service-level agreement
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Suggested Answer: D 🗳️
by ada26b1 at April 6, 2025, 9 p.m.

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ada26b1
1 week, 6 days ago
Selected Answer: D
The document that most likely fits this description is a Service-level agreement (SLA). A Service-level agreement (SLA) is a formal document that outlines the expected level of service between a service provider (in this case, the SOC) and its customers.
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