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Exam N10-007 topic 1 question 490 discussion

Actual exam question from CompTIA's N10-007
Question #: 490
Topic #: 1
[All N10-007 Questions]

A network technician receives a report that the company's intranet web server is not responding. The technician verifies successful connectivity to the server via the ping and tracert commands. The technician also verifies the routers and switches are online and operational, and then runs Telnet to port 80 and receives a response. Which of the following troubleshooting steps should the technician perform NEXT?

  • A. Establish a plan to reset the company router.
  • B. Escalate the issue to the server administrator.
  • C. Duplicate the issue and continue testing.
  • D. Report that an issue was not identified.
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Suggested Answer: C 🗳️
by Enycon at Aug. 23, 2020, 7:17 p.m.

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Callas
3 years, 5 months ago
According to COMPTIA troubleshooting methodology, he is still identifying the problem. He gathered information, so the next step is to duplicate the problem. Establishing a plan is way after. 1. Identify the Problem Gather information Duplicate the problem Question users Identify the symptoms Determine if anything has changed Define individual problems clearly 2. Develop a Theory 3. Test the Theory 4. Plan of Action
upvoted 2 times
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Halleysouza
3 years, 6 months ago
The answer is right. You need to be sure the erro is still happening before escalate, you need at least duplicate the erro, trying to open the website. In those try's he did before, just checked ping, tracert and telnet, he did not try access like a customer or user.
upvoted 2 times
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Noman205
3 years, 7 months ago
this question was in real exam i took a month ago..i chose B need more clarification why the answer is C?
upvoted 1 times
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Gigi42
3 years, 9 months ago
I gues he is suppose to keep testing to waste company's time and resources for the heck of it! Thanks CompTIA!!
upvoted 4 times
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BinarySoldier
4 years ago
I strongly believe that the next step should be escalation. There's no way he is going to duplicate a problem he hasn't even been able to identify.
upvoted 1 times
Gigi42
3 years, 9 months ago
Why would he escalate, if everything is working?
upvoted 1 times
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Dirkster
4 years, 4 months ago
This makes no sense. How is he supposed to duplicate the problem when he doesn't even know what the problem is yet?
upvoted 2 times
Ameraka
4 years, 4 months ago
He received a report of the problem
upvoted 3 times
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cy111
4 years ago
"and then runs Telnet to port 80 and receives a response". telnet is on port 23, port 80 is http
upvoted 2 times
BinarySoldier
4 years ago
You can use telnet to test for connectivity to any port, just the same way you use netcat. Forexample, in that case, he could have used: [telnet 192.x.x.x 80] <== This commands tests for connectivity to port 80
upvoted 2 times
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Enycon
4 years, 8 months ago
The network technican verified that it is not a network problem. Why should he try to duplicate the intranet webserver and continue testing instead of escalating.... makes no sense to me
upvoted 1 times
[Removed]
4 years, 8 months ago
the question is more a twist on the troubleshooting methodology than solving the problem - in reality i would check if the IIS service is running on the web server
upvoted 4 times
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