Exam N10-007 topic 1 question 442 discussion

Guys the network technician has only been told that the user is having an issue with an application, we don't even know what application is giving him issues. So gathering the information like what application is he using, what problem is the user having is gathering information about the ticket.

speaks to the user who is experiencing the issues with the application -- speak to the users like "how are you", can I get your name then what is the cause of the problem. It is clear that you gathered information because you can not determine and plan an action without gathering information.

I assumed that speaker with the user was the same as gathering information, why else would I be talking with them? To ask about their weekend plans? Gotta love COMPTIA with their poorly-worded questions.

From the CompTIA objectives: Identify the problem - Gather information - Duplicate the problem, if possible - Question users - Identify symptoms Since we've already begun speaking to the user, we can safely assume we're already gathering information. Thus, the very next sub-step of step 1 is to, you guessed it, identify symptoms. This can come in the form of more questions to the user or by investigating other avenues, but you're already gathering information by questioning the user in any capacity, no matter how little. Also, small rant, and this is a pretty good place to do it. What the hell even is a step like "gathering information" anyway? If you proceed to step 3 and test your working theory of a problem, the entire purpose of the step is to gather information on whether you have the right grasp of the problem or not. So when you do that are you in step 3? Step 1? Both? Realistically speaking you're ALWAYS gathering information throughout the entire troubleshooting process, so the idea of having a blanket generic step such as "gather information" is about as useful as saying that step 1 is to exist, because you can't solve problems if you don't exist! Thanks CompTIA, any more wise words of wisdom? Anyway, end rant.

I hate these kinds of questions. SPEAKS TO THE USER means you ARE GATHERING INFORMATION.

Simply speaking to a user doesnt mean you have gathered ALL information.

I agree with you since he has already informed about the issue.

"A network technician receives a trouble ticket and speaks to the user who is experiencing the issues with the application. Which of the following should the technician perform NEXT?"... The tech is ALREADY gathering information. The question doesn't say continue performing... It says "perform NEXT!"