This is not the correct answer, the correct answer is A (State of Work). 100% sure because it's clearly stated in the CompTia official study guide book.
I agree that (A) Statement of Work is correct; I would only add that either provider or client may produce the SOW (for both to negotiate), though both would approve it as a component of the contractual agreement. The SLA, on the other hand, “defines an expected level of service from a vendor. The SLA will include specific metrics that prove whether the agreed-upon level of service has been satisfied. It will also define penalties if the service levels are not satisfied.”
Finally, for completeness, from the CLO-002 official study guide, the SOW: “A Statement of Work may contain any or all of the following sections:
1. Introduction
2. Purpose and scope of the project
3. Where the work should take place
4. Tasks
5. Deliverables, milestones, schedules
6. Standards and testing
7. Define project success
8. Requirements
9. Payment details
10. Other details as needed
11. Closing statement”
A Statement of Work (SOW) is an official document that details the scope, goals, deliverables, timelines, and conditions of a project or agreement between two entities, such as a client and a service provider. It specifies the tasks to be accomplished, the methods to be employed, and the expected completion date, thereby providing clarity and mutual understanding prior to the commencement of work.
A. statement of work (SOW).
A Statement of Work (SOW) is a document that outlines the scope of a project, specific deliverables, scheduling, and other specific details agreed upon by the client and the service provider. It serves as a formal agreement that defines what work will be performed and how it will be executed.
A. statement of work
"SLAs focus on cloud service performance, availability, and technical support. A statement of work (SOW) provides details about deliverables that result from a contract, such as an SLA."
Why are so many answers here on ExamTopics just plain wrong? Does anyone actually check the answers? Makes it hard for us to know which ones are actually correct! I agree it's 'A' too.
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